I spoke with a girl named Taylor and put the buyback request in for me and wanted to know if I wanted to take car to harper again. I called ford requesting a buyback because this car is a lemon. Really, in a matter of hours some guy came and picked it up, sent it to the factory and already rebuilt it?īy this time I was fed up. I called harper motors and said I wanted my old acm back since it didn't fix the issue and they said it had already been 'rebuilt'. They replaced the ACM (audio control module) and I had to pay $15.00 to have my sirius service 'changed' to the new radio. Took back into ford, and they said unless it does it in front of them they can't do anything.Ĭar was in 3 times for that one and then.on the radio, this is minor, but a major nuisance, if you are on SiriusXM and turn the car off when you start the car again it goes back fm station. A couple weeks later we notice it stuttering and pausing when taking off from a stop, a couple times we thought it was gonna die on us.
They said the fuel tank was defective, but get this, NOT DEFECTIVE ENOUGH to warrant the recall repairs. Then we get a recall, 18V735000, stating car may stall without warning will increase risk of crash and 19V515000 stating the same so we took the car into the shop. Since it has been almost three months with no anticipated end date due to the needed transmission module, suitable options include Ford to buy back the vehicle, provide compensation, and a rental car. I have done an online buyback quote with Carmax, and in working condition, they will pay $8000 for the vehicle, which will cover the remaining loan balance. There is also tension in my relationships as I beg for rides and provide them cash, increasing my debts. This hardship has created tension at my workplace because I cannot take any time off due to the pandemic. I would also like to make it known I am a Registered Nurse and frontline worker and must travel from Locust Grove to Decatur to work, at least 40 miles one way. This is not feasible considering I am still paying the monthly note to Navy Federal Credit Union and the insurance while the car is inoperable. However, I did not receive this information in writing, and it would incur thousands of dollars upfront with no clear standard on the rental process or when I will receive reimbursement. I was eventually informed I could rent with another car rental company and receive reimbursement. If you are driving a Ford Focus, please do some research and think about selling it ASAP. Ford created a nightmare for customers with a sub-standard control module, but their response to this situation was beyond horrible. When the sales rep appraised the car and made a lowball offer he explained the offer by listing the things that could go wrong with a car sitting for months! We negotiated and they finally got to a price I could live with and now I am enjoying driving a Honda Civic. He indicated that I shouldn't be too concerned about repairs required due to the car sitting for months because it "is really a well-made car". I contacted the dealership's Operations Manager and asked him to make an offer on my car. She called back soon after to inform me that due to pending legal action that $500 would not be available. Meanwhile the Ford representative contacted me and offered me $500 in Ford credit for future repairs. Three dealer visits for the transmission control module issue are required to qualify. There is a class action suit against Ford, but I did not qualify. I was also informed that my car was the 26th in line for the same repair. After 4 months with no action, I was informed that it could take up to 8 months, or more for the repair and that I would be responsible for any further repairs resulting from the car sitting. I bought another car, paying the crazy prices for used cars because new cars take 3-4 months for delivery. The Ford of Canada representative indicated there was a possibility of rental assistance. Another service representative gave me the Ford of Canada number to call for further advice.